The Department of Consumer and Regulatory Affairs (DCRA) is pleased to announce the launch of our Vision 2020 website, emphasizing our commitment to transparency, accountability and responsiveness along the journey toward digital transformation.

Our 575,000 customers demand greater value from the services we offer to them. Our goal is to make every DCRA service available on-demand and invest in our employees to better serve every customer whether they are a resident, businesses or government employee.

Whether you choose to engage with us virtually or in person, you'll find that Vision 2020 will propel DCRA into a new era. We look forward to you becoming our customer. Check our DCRA Vision2020 TODAY!